Support & contact

DuoPet Universe Support

Get help with app use, purchases, backup, restore, and technical issues.

ss343300@gmail.com

How we can help

  • General app assistance
  • Purchases and restoring purchases
  • Backup and restore
  • Technical issue reports

When reporting an issue

You may include the following details to help us understand the issue:

  • Platform: Android or iOS
  • App version
  • Problem description and reproduction steps
  • Screenshots where appropriate